| General | |
| Operating system | SuSE Linux Enterprise Server for x86 |
| Product type | Priority contract – 5 years |
| Bundled support | SUSE Support |
| Licensing | |
| License type | 2 plugs |
| Maintenance and support | |
| Type | Update of new versions – 5 years
Telephone advice – 5 years – response time 1 hour – availability 24 hours a day / Monday – Sunday – severity level 1 Telephone advice – 5 years – response time 2 hours – availability 24 hours a day / Monday – Sunday – severity level 2 Telephone advice – 5 years – response time 4 hours – availability 24 hours a day / Monday – Sunday – severity level 3 Telephone advice – 5 years – response time the next working day – availability 24 hours a day / Monday – Sunday – security level 4 Online support – 5 years Training |
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