| General | |
|---|---|
| Operating System | Red Hat Enterprise Linux for Virtual Datacenters |
| Product Type | Premium subscription – 3 years |
| Bundled Support | Lenovo Support |
| Licencing | |
| Licence Type | 2 sockets |
| Service &Support | |
| Type | New releases update – 3 years Phone consulting – 3 years – response time:1 hour – availability:24 hours a day / Monday-Sunday – severity level 1 Phone consulting – 3 years – response time:2 hours – availability:business hours – severity level 2 Phone consulting – 3 years – response time:4 business hours – availability:business hours – severity level 3 Phone consulting – 3 years – response time:8 business hours – availability:business hours – severity level 4 Web support – 3 years – response time:1 hour – availability:24 hours a day / Monday-Sunday – severity level 1 Web support – 3 years – response time:2 hours – availability:business hours – severity level 2 Web support – 3 years – response time:4 business hours – availability:business hours – severity level 3 Web support – 3 years – response time:8 business hours – availability:business hours – severity level 4 |
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